AGA Medical Care Clinic has adopted the following privacy policy and is committed to protecting and managing personal information appropriately.
Collection of Personal Information
AGA Medical Care Clinic collects information such as the email address, postal code, address, name, age and telephone number of people who use our website (“personal information”) and uses it for the following purposes:
- To confirm the user’s age
- To create the medical records needed for treatment
- To check and respond to bookings, inquiries and comments
- To register for, deliver, confirm and handle email newsletters, advertising emails and services on the AGA Medical Care Clinic website
- To run drawings for events, campaigns and prizes (including checking for duplicate winners), send prizes and handle related matters
- To research, compile statistics on and analyze marketing data, and to improve the quality of our services
AGA Medical Care Clinic also uses cookies to collect information on some content. A cookie is recorded on the user’s computer when the user visits the site. The recorded information does not include anything that identifies an individual, such as a user name or email address. We may use cookies to analyze what services users are interested in and to deliver effective advertising on the web. If you do not want information to be collected with cookies, you can set your browser to refuse cookies. Please note, however, that some content may not work properly if you do so.
Security of Personal Information
AGA Medical Care Clinic maintains security systems and trains the staff concerned to protect users’ personal information from unauthorized access, alteration, destruction, leakage and loss.
Provision to Third Parties
AGA Medical Care Clinic does not provide or disclose users’ personal information to third parties without their consent. As a rule, we do not provide it to third parties (excluding partner medical institutions) without the user’s consent. However, in any of the following cases, we may provide a user’s personal information without their consent, to the extent permitted by the relevant laws and regulations:
- When we have obtained the user’s consent or approval in advance
- When it is necessary to protect the user’s life, health, property or other interests
- When providing it to our partner medical institutions and our parent or subsidiary companies
- When disclosure or provision is otherwise required by law
Joint Use
As a rule, AGA Medical Care Clinic does not jointly use the personal information it collects. If we do so, we will inform you in advance.
Correction of Personal Information
If you ask us to correct or delete your personal information, AGA Medical Care Clinic will, except where other laws set out special procedures, promptly carry out the necessary investigation to the extent needed to achieve the purpose of use, correct the information based on the results, and notify you.
Information Collected Through the Contact Form
When you contact us through the form on this website, we collect your name, email address, country or region of residence (optional), preferred clinic (optional) and message. We use this information only to reply to your inquiry and to arrange your visit.
Storage and Processing in Japan
Our clinics are located in Japan. Personal information you send us through the contact form is handled by our clinics in Japan in accordance with the Act on the Protection of Personal Information of Japan and this policy. By sending the contact form, you agree to your information being transferred to Japan and handled there.
Website Analytics
To understand how this website is used and to improve it, we use Google Analytics, provided by Google. Google Analytics uses cookies to collect information such as the pages you view, the date and time of your visit, your browser and device type, and your approximate location (such as country, region or city) based on your IP address. We use this information only in statistical form and do not use it to identify individuals. This information is processed by Google, including on servers outside Japan, in accordance with Google’s privacy policy.
You can stop Google Analytics from collecting data by changing your browser settings or by installing the Google Analytics Opt-out Browser Add-on.
Contact
To ask about this policy, or to request access to, correction of or deletion of your personal information, please use the contact form on this website or write to us at the address below.
AGA Medical Care Clinic
Shinjuku West Square Building 9F, 7-4-5 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Email: info@agacare.clinic
Last updated: October 19, 2026
